Job Introduction
BANK SERVICE IMPROVEMENT & TURNAROUND MANAGERS
Residential, Nursing & Dementia Care Services
Location: Kent & South East London (Bexley & Greenwich)
Bank / Interim Opportunities
Competitive Rate | Flexible Assignments
We are seeking experienced Service Improvement and Turnaround Managers to join our Bank Leadership Team, supporting our Residential and Nursing Care Homes across Kent and South East London.
This is an exciting opportunity for accomplished care leaders who thrive in challenging environments and have a proven track record of improving service quality, strengthening leadership teams, supporting regulatory compliance, and driving operational excellence.
You will be deployed into services requiring additional leadership support, improvement planning, occupancy recovery, culture transformation, inspection readiness, or interim management cover.
The Role
As a Bank Service Improvement & Turnaround Manager, you will:
• Lead improvement programmes within residential and nursing care services
• Support homes requiring focused operational or quality intervention
• Conduct service audits and identify opportunities for improvement
• Develop and implement robust action and recovery plans
• Strengthen governance, compliance, and quality assurance processes
• Coach and develop Home Managers, Deputies, and wider leadership teams
• Support services in preparing for and responding to CQC inspections
• Drive improvements in resident outcomes and care quality
• Assist with occupancy recovery and stakeholder confidence
• Support recruitment, retention, and workforce stabilisation initiatives
• Deliver measurable and sustainable service improvements
• Provide interim management support where required
What We're Looking For
We are interested in hearing from experienced leaders who can demonstrate:
• Previous experience as a Registered Manager, Regional Operations Manager, Turnaround Manager, Service Improvement Manager or Operations Manager within residential and nursing care
• Strong understanding of CQC regulations and quality frameworks
• Experience leading service improvement, transformation, or turnaround programmes
• Proven ability to manage change and deliver measurable outcomes
• Excellent leadership, coaching, and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Experience within Residential, Nursing, Dementia, or Complex Care services
• Flexibility to travel across Kent and South East London
• Experience supporting services through action plans, or improvement journeys
Desirable
• Nurse qualification (RGN)
• Level 5 Diploma in Leadership for Health and Social Care
• Multi-site management experience
Why Join Our Bank Leadership Team?
• Flexible assignments to suit your availability
• Competitive rates
• Opportunities to work across a diverse portfolio of services
• Meaningful work with visible impact
• Supportive operational and quality teams
• Potential pathway into permanent operational leadership roles
This role is ideal for experienced care leaders who enjoy making a difference, solving complex challenges, and helping services achieve their full potential.
If you have a passion for service excellence and a track record of delivering successful improvements, we would love to hear from you.
Apply today with your CV for a confidential discussion.
All appointments are subject to satisfactory DBS and reference checks.
AGENCY NOTICE
NO AGENCY CVs PLEASE.
Unsolicited CVs sent directly to hiring managers, internal recruiters, employees, or any other company representative will not be considered introductions and no fees will be payable. Should agency support be required, our Talent Acquisition team will contact preferred recruitment partners directly.