Job Introduction

PA / Administrator – Operations & Quality

Faversham, Kent
Monday to Friday, 8:00am – 4:00pm
£30,000 – £32,000 per annum (DOE)

About the Role

We are looking for a highly organised and proactive PA / Administrator to support our Director of Operations & Quality at Avante Care & Support.

This is a key role at the heart of the organisation, providing dedicated one-to-one support to the Director while helping to ensure the smooth running of operational and quality functions across the organisation. If you enjoy variety, take pride in being well organised, and are confident managing multiple priorities, this is a fantastic opportunity to make a real impact.

What You'll Be Doing

• Providing high-quality PA and administrative support to the Director.
• Managing a busy diary, coordinating meetings, audits and ensuring thorough preparation.
• Attending meetings, taking accurate and comprehensive minutes, and ensuring actions are recorded, distributed and tracked through to completion.
• Supporting governance and quality assurance processes through the preparation of agendas, meeting packs, minutes and action logs.
• Producing professional reports, presentations and correspondence, including quality and performance reports.
• Maintaining and improving systems, records and processes linked to operational performance and quality compliance.
• Supporting governance and quality assurance processes, including audits, inspections and action tracking.
• Responding to queries from managers and colleagues on operational procedures, policies and quality standards.
• Coordinating internal meetings and events, including operational reviews, quality meetings and leadership sessions.
• Managing invoices, purchase orders and supplier relationships.
• Supporting internal communications, including updates on performance, quality initiatives and organisational improvements.
• Carrying out research and supporting project work linked to service improvement and operational delivery.

About You

You will be organised, detail-focused and confident working in a fast-paced environment, with the ability to build strong working relationships across all levels of the organisation.

We are particularly looking for someone who:

• Has experience in a PA or administrative role, ideally within operations, quality, health and social care, or another regulated environment.
• Has experience preparing agendas, taking accurate minutes and managing meeting action trackers.
• Communicates clearly and professionally, both verbally and in writing.
• Is confident using Microsoft Office, particularly Excel, Word and PowerPoint.
• Can manage competing priorities and remain calm under pressure.
• Takes a proactive approach and enjoys solving problems and improving processes.
• Understands the importance of discretion, confidentiality and accuracy.

Skills & Experience

• Proven experience supporting senior stakeholders.
• Strong minute-taking skills, with the ability to accurately capture discussions, decisions and actions.
• Excellent organisational and time-management skills.
• Experience producing reports, performance data and presentations.
• Comfortable working with data, audits and maintaining accurate records and systems.
• Ability to work independently and collaboratively as part of a team.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Level 3 Business Administration qualification (or working towards).
• CIPD Level 3 qualification (or an interest in working towards this).

Why Join Us?

• Be part of a values-driven organisation making a meaningful difference to people's lives.
• Work closely with senior leadership and gain valuable experience in operations and quality.
• Access opportunities for ongoing learning and professional development.
• Join a supportive and collaborative working environment.

Additional Information

• Based at our Head Office in Faversham.
• Occasional travel may be required.
• Flexibility is important in this varied and rewarding role.

Interested?

If you're looking for a role where you can combine organisation, operational insight and purpose, we'd love to hear from you.

Apply now and become part of a team that makes a difference every day.