Job Introduction
PA / Administrator - Operations & Quality
Faversham, Kent
Monday to Friday
£30,000 - £32,000 DOE
About the role
We’re looking for a highly organised and proactive PA / Administrator to support our Director of Operations & Quality at Avante Care & Support.
This is a key role at the heart of the organisation, where you’ll provide dedicated one-to-one support to the Director while also playing an important part in ensuring the smooth running of operational and quality functions across the organisation. If you enjoy variety, take pride in being well-organised, and are confident managing multiple priorities, this is a fantastic opportunity to make a real impact.
What you’ll be doing
Providing high-quality PA and administrative support to the Director
Managing a busy diary, coordinating meetings, audits and ensuring thorough preparation
Producing professional reports, presentations and correspondence, including quality and performance reports
Maintaining and improving systems, records and processes linked to operational performance and quality compliance
Supporting governance and quality assurance processes, including audits, inspections and action tracking
Responding to queries from managers and colleagues on operational procedures, policies and quality standards
Coordinating internal meetings and events such as operational reviews, quality meetings and leadership sessions
Managing invoices, purchase orders and supplier relationships
Supporting internal communications, including updates on performance, quality initiatives and organisational improvements
Carrying out research and supporting project work linked to service improvement and operational delivery
About you
You’ll be someone who is organised, detail-focused and confident working in a fast-paced environment, with the ability to build strong working relationships across all levels of the organisation.
We’re particularly looking for someone who:
Has experience in a PA or administrative role (ideally within operations, quality, health and social care, or a regulated environment)
Communicates clearly and professionally, both written and verbal
Is confident using Microsoft Office, particularly Excel, Word and PowerPoint
Can manage competing priorities and stay calm under pressure
Takes a proactive approach and enjoys solving problems and improving processes
Understands the importance of discretion, confidentiality and accuracy
Skills & experience
Proven experience supporting senior stakeholders
Strong organisational and time management skills
Experience producing reports, performance data and presentations
Comfortable working with data, audits and maintaining accurate systems
Ability to work both independently and as part of a team
Qualifications
GCSEs (or equivalent) in Maths and English
Level 3 Business Administration (or working towards)
CIPD Level 3 (or an interest in working towards it)
Why join us?
Be part of a values-driven organisation making a meaningful difference
Work closely with senior leadership and gain valuable experience in operations and quality
Opportunities for ongoing learning and professional development
A supportive and collaborative working environment
Additional information
Based at our Head Office in Faversham
Occasional travel may be required
Flexibility is important in this varied role
Interested?
If you’re looking for a role where you can combine organisation, operational insight and purpose, we’d love to hear from you.
Apply now and be part of a team that makes a difference every day