Job Introduction

Quality & Operational Systems Manager

Salary: £40,000 - £45,000 per annum (depending on experience)
Location: Hybrid – Regular travel across Kent & South East London

Make technology matter where it matters most.

At Avante Care & Support, we're passionate about creating vibrant communities where older people can live fulfilling lives. As a not-for-profit organisation, every investment we make goes back into improving the quality of care we provide.

We're looking for an enthusiastic and forward-thinking Quality & Operational Systems Manager to lead the development, optimisation and continuous improvement of the digital systems that support our care services. If you're passionate about technology, project delivery and making a real difference through digital innovation, we'd love to hear from you.

About the role

This is a unique opportunity to shape how technology supports the delivery of outstanding care across our residential and home care services.

As our Digital Product Owner for operational and quality systems, you'll take ownership of a diverse portfolio of care technologies, ensuring they're fully utilised, continually improved and delivering real value to colleagues, residents and the organisation.

Working closely with operational teams, software suppliers and senior stakeholders, you'll lead digital projects from concept through to implementation, champion innovation, improve system adoption and help drive operational excellence across Avante.

What you'll be doing

• Leading the development and optimisation of our operational and quality systems.
• Acting as the organisation's subject matter expert for platforms including Nourish, Camascope, QCS, Power BI and other care technologies.
• Managing supplier relationships and influencing future product development.
• Delivering digital projects, new system implementations and technology improvements.
• Supporting colleagues through training, coaching and stakeholder engagement to maximise system adoption.
• Using data and system insight to improve quality, compliance and operational performance.
• Identifying new technologies and innovative solutions that enhance resident outcomes and colleague experience.
• Contributing to Avante's Technology & Innovation Committee and helping shape our future digital strategy.

About you

We're looking for someone who enjoys solving problems, building relationships and making technology work for people.

You'll ideally have:

• Experience managing or implementing digital systems within health or social care.
• Strong project management and organisational skills.
• Excellent stakeholder engagement and communication skills.
• Experience managing multiple priorities and projects.
• Confidence analysing data and identifying opportunities for improvement.
• A passion for digital innovation and continuous improvement.
• The ability to work independently while collaborating effectively across teams.

Experience with care technology platforms such as Nourish, Camascope, QCS or Power BI would be advantageous, as would knowledge of CQC requirements and quality assurance processes.

Why join Avante?

At Avante, you'll be joining an organisation that genuinely values innovation, collaboration and continuous improvement. You'll have the opportunity to influence how technology transforms care, work alongside passionate colleagues and contribute to projects that make a meaningful difference to the lives of older people.

We offer:

• Salary of £40,000 - £45,000 per annum DOE
• Hybrid working with flexibility.
• The opportunity to lead organisation-wide digital transformation initiatives.
• Ongoing professional development and support.
• A collaborative and values-driven culture.
• The chance to work with emerging technologies and shape future digital innovation.

Additional information

This is an essential car user role and regular travel across our services in Kent and South East London is required.

The successful candidate will be subject to an Enhanced DBS check.

Ready to make an impact?

If you're excited by the opportunity to combine technology, innovation and quality improvement to help deliver exceptional care, we'd love to hear from you.

Apply today and help shape the future of digital care at Avante Care & Support.