Job Introduction
🌟 Be the Friendly Face of Avante!
Receptionist / Administrator – Parkview, Bexleyheath.
Avante is a leading provider of high-quality residential and community care for older people — and we’re looking for someone special to help keep our homes running smoothly and warmly welcome everyone who walks through our doors.
If you love being at the heart of the action, enjoy helping others, and thrive in a busy, people-focused environment, this role is for you.
✨ Your Mission:
As our Receptionist/Administrator, you’ll be the first point of contact for residents, families, professionals, and visitors. You’ll bring energy, organisation, and a welcoming smile to the home while helping ensure every day runs seamlessly.
🌈 What You’ll Get Involved In:
📦 Keep things running:
Oversee supply orders and deliveries
Match invoices with delivery notes and forward for payment
Ensure equipment and resources are where they need to be
👋 Be the welcoming face of Avante:
Greet visitors, show them around, and create a warm first impression
Maintain a tidy, inviting reception area
Offer hospitality and refreshments to guests
📞 Lead the communication flow:
Handle incoming/outgoing mail
Manage telephone calls promptly and courteously
Log new enquiries and support with photocopying, ID cards and admin tasks
🎉 Support events & marketing:
Assist with planning and hosting social events
Contact guests, track responses, process feedback
Help prepare and clear rooms on event days
🏡 Everyday essentials:
Direct relatives to the correct suite
Record and pass on messages for residents and staff
Ensure all visitors sign in
Sign for and check deliveries when needed
🔐 Do things the right way:
Maintain confidentiality at all times
Follow Health & Safety procedures and attend mandatory training
Promote Avante’s Equality & Diversity policies
Carry out reasonable additional tasks to help keep the home running smoothly
💼 Person Specification – What You Bring:
Essential:
Clear, confident, friendly communication
Ability to work methodically and stay organised
Understanding of basic filing systems
Able to prioritise tasks and meet deadlines
Polite, courteous, and professional phone manner
Smart, well-presented, and confident greeting the public
Willing to take on training relevant to the role
Able to work independently
Desirable:
Previous reception or admin experience
NVQ Level 2 in Administration or similar qualification